How it works
You already know what your customers ask. Our job is to write that down properly, wire it into your diary, and then watch it closely until it is genuinely better than a missed call.
STEP 01
Days 1 to 2
We go through two weeks of your real enquiries, including calls, messages, emails and walk-ins, and count what actually came in, when it came in, and what happened to it. You get that count whether or not you work with us.
What we need from you: access to your enquiry history and thirty minutes of conversation.
STEP 02
Days 3 to 8
We write the responses in your voice, load your services and prices, and set the hard rules: what it may confirm, what it must never quote, and when it has to hand things over to a person. It connects to the calendar and tools you already use, so we don't ask you to change systems.
What we need from you: one review pass on the draft answers. Usually under an hour.
STEP 03
Days 9 to 14
It goes live with a real person watching. Every conversation is visible to you and to us. If it's not sure about something, it asks a person instead of guessing, and we fix the wording that same day. This is the week that decides whether customers trust it.
What we need from you: flag anything that sounds wrong. We'd rather fix it too early than too late.
STEP 04
Ongoing
Each month you see how many enquiries came in, how many were answered without you, how many turned into bookings, and when it had to bring in a person instead. If those numbers don't justify the fee, we'll tell you before you ask.
What we need from you: nothing. Read the report if you want it.