AI Customer Service Automation
One AI assistant for every channel your customers already use to reach you.
Common Labs builds the AI assistant that answers your customers on WhatsApp, your phone line, your website and your inbox, so nothing falls through the cracks between channels.
The channel doesn't matter. The gap does.
Customers don't care which channel they're on. They care whether someone answers. Here's what happens when nobody does, and what changes when something always does.
0%
of calls to South African businesses already go unanswered
The same gap opens on every other channel. A message that sits unread is a call that never got picked up, just typed instead.
Every channel
your AI assistant covers: WhatsApp, phone, your website and email
One assistant, one set of facts, wherever the customer chooses to reach you.
0/7
hours a week it's actually on duty
Evenings, weekends, load shedding. It doesn't clock off, and it doesn't need a shift roster.
The unanswered-calls figure comes from published research on South African business communication, not a guarantee for your business specifically. We'll work out your real numbers on the call.
Find out what's going unanswered across your channels right now.
Book a free 15 minute callWhat it actually does
The same assistant, wherever the customer picks up the conversation.
It isn't four separate bots bolted onto four separate inboxes. It's one assistant with one set of facts about your business, answering consistently no matter which door the customer walked through.
- Answers common questions immediately on whichever channel the customer used, phone, WhatsApp, website chat or email
- Works out what the customer actually needs and asks the right follow up questions, instead of a rigid menu of options
- Checks real availability and books, reschedules or cancels, into the diary you already use
- Sends confirmations and reminders so people don't forget, which is most of what a no show actually is
- Keeps the same facts and tone no matter which channel the customer picks, so nobody gets a different answer depending on how they reached you
- Recognises what it shouldn't handle and hands it straight to a person with the context already attached, not a cold transfer
Booking is often the part that matters most. See exactly how the booking flow works.
Built around your industry
Different questions, the same standard of answer.
Dental practices
Patients calling, messaging and emailing about the same appointment shouldn't get three different answers. Your assistant keeps the diary consistent across every channel, and never once gives clinical advice.
Hotels and guesthouses
A booking enquiry might arrive by phone, WhatsApp, or your website's contact form. Your assistant treats them the same way: a real rate, real availability, and an immediate reply.
Repair and service businesses
"Is it ready yet" arrives everywhere, calls, messages, the odd email. Your assistant answers it the same way every time, straight from the job status, without pulling a technician off the bench.
Real estate
A lead might message on WhatsApp, email through a portal, or call directly. Your assistant treats every one the same way: a fast reply and the right questions about budget, area and timeline.
Every conversation, on every channel, handled properly.
An assistant that reads every enquiry you get touches real personal information constantly. Here's how we handle that.
POPIA compliance, designed in
We handle what your customers send us the right way under the law, keep it only as long as we need to, and never use it to train anything of ours. Nothing is sold or shared.
Read our privacy policy →A registered South African company
Not a reseller and not a side project. Common Labs is registered here, invoices in rand, and answers to South African law, not somebody else's terms of service.
Human reviewed at launch
You watch every conversation, on every channel, during the first week live. Anything it should have handed to a person, it hands to a person, and we tune it from there.
See how the launch works →