WhatsApp Automation
Answer WhatsApp the moment it lands, not whenever someone gets a free minute.
WhatsApp is already how most South Africans expect to reach a business. Common Labs builds the AI assistant that answers on your existing WhatsApp Business number, day or night, so a message never just sits there waiting for someone to notice it.
It's not a nice to have here. It's the front door.
A lot of your customers try WhatsApp before a call, before an email, before your website. If nobody replies there, they don't wait around.
is one of the most used messaging apps in South Africa
It's not a channel you need to convince customers to try. Most of them are already there.
0%
of calls to South African businesses already go unanswered
The same gap opens on WhatsApp the moment a message sits unread. Customers don't wait, they message someone else.
0/7
hours a week your WhatsApp assistant is actually on
Evenings, weekends, load shedding. It doesn't clock off, and it doesn't need a shift roster.
The unanswered-calls figure comes from published research on South African business communication, not a guarantee for your business specifically. We'll work out your real numbers on the call.
Find out what's landing in your WhatsApp right now and going unanswered.
Book a free 15 minute callWhat it actually does
One assistant, on the number your customers already have saved.
No new app for customers to download, no new number to learn. It runs on the WhatsApp Business number you already use, and it does the parts of that conversation that don't need a person.
- Answers the questions people ask you every day (hours, pricing, availability, location) the moment they land, at 11pm on a Sunday as easily as 11am on a Tuesday
- Works out what the customer actually needs and asks the right follow up questions, instead of a rigid menu of button options
- Checks real availability and books, reschedules or cancels directly inside the chat, into the diary you already use
- Sends confirmations and reminders so people don't forget, which is most of what a no show actually is
- Recognises what it shouldn't handle, an angry customer, a medical question, a big or unusual enquiry, and hands it straight to a person with the context already attached
- Never makes a promise it can't keep. Pricing it gives is always described as an estimate, never a firm quote, unless you've told it otherwise
This is one channel. See how the same assistant covers every channel your customers use.
Built around your industry
The same channel, four different jobs.
Dental practices
A new patient messaging about a toothache at 9pm doesn't want to leave a voicemail. Your assistant checks the real gaps in the diary, books the slot that actually suits the procedure, and never once gives clinical advice. That line is hard coded in, not a suggestion.
Hotels and guesthouses
A guest comparing three properties on WhatsApp books with whoever answers first, with a real rate and real availability. Your assistant replies immediately, captures the booking, and sends a person the group enquiries and anything unusual.
Repair and service businesses
Half your WhatsApp messages are "is it ready yet". Your assistant answers that instantly from the job status, and takes in new jobs with the details a quote actually needs, without pulling a technician off the bench to type on a phone.
Real estate
A lead messages while you're standing in someone else's kitchen. Your assistant replies in seconds, asks about budget, area and timeline, and offers a viewing against your real availability, so the lead is still warm by the time you call back.
Your customers' numbers and messages stay handled properly.
A WhatsApp assistant touches real personal information on every single message. Here's how we handle that.
POPIA compliance, designed in
We handle what your customers send us the right way under the law, keep it only as long as we need to, and never use it to train anything of ours. Message content is never sold or shared.
Read our privacy policy →A registered South African company
Not a reseller and not a side project. Common Labs is registered here, invoices in rand, and answers to South African law, not somebody else's terms of service.
Human reviewed at launch
You watch every WhatsApp conversation during the first week live. Anything it should have handed to a person, it hands to a person, and we tune it from there.
See how the launch works →